Privacy Policy
1. Introduction
At Wine Country Cajun (“we”, “our”, “us”), accessible via winecountrycajun.com, we are committed to protecting and respecting your privacy. We are dedicated to upholding the highest standards of data protection and privacy compliance, ensuring that your personal data is handled responsibly and transparently. This Privacy Policy outlines how we collect, use, store, transfer, and protect your information in accordance with applicable data protection laws and regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).
2. Scope and Data Controller
This Privacy Policy applies to all users who interact with our website, services, communications, and transactions. For the purposes of GDPR, the data controller responsible for the processing of your personal data is Wine Country Cajun, which operates the website winecountrycajun.com. If you have any concerns or inquiries regarding your personal data, you may contact us at [email protected].
3. Categories of Personal Data We Process
We process various categories of personal data, which may include the following:
a. Usage Data
We collect data regarding your interaction with our website, including your IP address, browser type and version, time zone setting, operating system, referring website addresses, and browsing behavior on winecountrycajun.com.
b. Account Data
When you create an account or place an order, we collect identifiable information such as your full name, billing and shipping address, email address, and telephone number.
c. Profile Data
We may gather data relating to your preferences and interests, purchase history, and responses to marketing communications to personalize your experience.
d. Communication Data
This includes any correspondence you send to us, such as customer support requests, feedback, or general inquiries, including metadata related to such communications.
e. Technical Data
We collect device-specific data such as device model, operating system, unique device identifiers, and system configuration data to enhance website performance and user experience.
f. Transaction Data
We process payment-related data provided during purchases, including billing details, payment method, order history, and delivery status.
g. Preference Data
We collect information about your marketing preferences, such as opted-in communication channels, product categories of interest, and consent to receive newsletters or promotions.
4. Legal Bases for Processing Personal Data
Under GDPR, we process your personal data based on one or more of the following legal grounds:
– Consent: When you give us explicit permission (e.g., to receive marketing communications).
– Contractual Necessity: When processing is required to fulfill a contract, such as managing your orders.
– Legal Obligation: To comply with applicable laws and regulations.
– Legitimate Interest: When processing is required for our business interests, provided those interests are not overridden by your rights and freedoms.
For users in California, we do not sell personal data and honor all opt-out rights granted under CCPA and related legislation.
5. Your Rights
You have the following rights in relation to your personal data under applicable laws:
– Access: The right to request access to the personal data we hold about you.
– Rectification: The right to request corrections of any inaccurate or incomplete data.
– Erasure: The right to request deletion of your personal data where legally permissible.
– Restriction: The right to limit processing of your personal data under certain conditions.
– Data Portability: The right to receive a copy of your data in a structured, machine-readable format and have it transmitted to another controller.
To exercise any of these rights, please contact us at [email protected] using the subject line “Privacy Rights Request.”
6. Security Measures
We implement robust technical and organizational security safeguards to protect your personal data against unauthorized access, disclosure, alteration, and destruction, including:
– Encryption of sensitive data in transit and at rest
– User access controls and role-based permissions
– Multi-layered intrusion detection and firewalls
– Routine system audits and vulnerability scans
– Employee training on data protection and privacy best practices
7. International Data Transfers
Where your personal data is transferred outside your jurisdiction (for example, to servers or partners in the United States or other countries), we ensure that such transfers comply with applicable laws. For EU and UK citizens, we rely on Standard Contractual Clauses and other approved safeguards to protect data transferred outside of the EEA.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as required by applicable laws, or as necessary to resolve disputes or enforce our policies. The typical retention periods are:
– Account and Transaction Data: 7 years post final transaction
– Communication and Support Data: 3 years from last interaction
– Usage and Analytics Data: 26 months from collection
– Consent and Preference Data: Retained until revoked
Once the retention period expires, your data will be securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on winecountrycajun.com for the following purposes:
– Essential Cookies: Necessary for core site functionality and security (e.g., login sessions, cart management).
– Functional Cookies: Enhance user experience by storing preferences and user choices.
– Analytics Cookies: Collect anonymous statistical data to help us measure and improve site performance.
– Performance Cookies: Monitor system uptime, loading speeds, and user responsiveness.
10. Cookie Management and Legal Compliance
In accordance with GDPR and CCPA requirements, you are provided with notice of our use of cookies upon your visit to the site and given options to manage your preferences. You may accept or reject non-essential cookies through the cookie banner or adjust your settings via your browser. Additionally, California users may opt out of the “sale” of personal information, though we do not engage in such practices.
11. Children’s Privacy
Wine Country Cajun does not knowingly collect or solicit personal data from children under the age of 13. If you are under 13, please do not attempt to register on our site or send any personal information. If we become aware that a user under 13 has submitted personal data, we will immediately delete such data from our records. Parents or legal guardians who believe their child may have submitted personal data should contact us at [email protected].
12. Policy Updates
We reserve the right to amend this Privacy Policy at any time to reflect changes in legal, regulatory, or operational requirements. Any updates will be posted on this page, and where material changes occur, we will provide prominent notice to users. Continued use of winecountrycajun.com constitutes your acknowledgment of such changes.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: [email protected]
Website: winecountrycajun.com
We are fully committed to maintaining compliance with all applicable data protection regulations and safeguarding your privacy rights. Please do not hesitate to contact us if you require further clarification or support regarding your data privacy.